Data Retention & Cancellation Policy
Version 1.0 · Effective 2026-08-08 · Last updated 2026-08-08
How long we keep your information, what happens when you cancel, and how to get a complete copy of your data.
Scope
This policy explains how long AME Solutions retains customer information, what happens to that information when a subscription is cancelled, and how customers obtain a complete copy of their data. It applies to all organization workspaces on the platform.
Active accounts
While a subscription is active we retain the information your organization creates and uploads for as long as the account remains open, so the service works as expected. You can edit or delete individual records at any time from within the portal.
Cancellation does not delete your data immediately
When you cancel, your account stays fully active through the end of the paid period you already paid for. Cancellation and failed payments are separate workflows: we never permanently delete an organization merely because a payment fails.
30-day read-only period
After the paid period ends, the workspace becomes read only for 30 days. During this window administrators and users can still sign in, view records and export everything, but cannot create or modify records. The scheduled permanent deletion date is displayed in the portal.
Deletion warnings
We send notices 14 days, 7 days and 24 hours before permanent deletion. Every notice includes a direct link to export your data. A platform administrator can extend the export window on request.
Export your data
An organization administrator may request a complete export at any time from Settings, after re-entering their password. The export is a single ZIP archive containing retailers, contacts, collections, styles, appointments, orders, sales team records, notes and your original uploaded documents and images, in CSV and JSON, with a README describing each file. Exports never include another customer's data, platform source code, internal analytics, or secrets.
Permanent deletion
At the end of the read-only period we delete the organization's information from active production systems, revoke user access and sessions, mark the organization deleted and record the deletion date.
Records we must keep
We do not delete records the platform operator is legally required to retain, such as appropriate billing, tax, contractual and security records. These are retained only for the period required and are not used for ordinary business purposes.
Backups
Backup copies may persist according to our documented backup-retention schedule. Backups are not restored into active use except where required for legitimate disaster-recovery or security purposes.
Audit trail
Requests to export data, export downloads, cancellation requests and deletion events are recorded in the workspace activity log.
Contact
Questions about retention or deletion: info@amebsolutions.com — AME Solutions, 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA.